During the festive season, Qantas terminals may have slightly different operating hours. So before you arrive at the terminal, it’s recommend you check the lodgement and collection hours to see when Qantas are open. Some terminals will be closed on public holidays.
The below terminals have revised holiday operating hours:
Free storage dates
During this holiday period, Qantas are offering you free storage days in the international terminals on the
• Saturday 25 December (Christmas Day)
• Sunday 26 December (Boxing Day)
• Saturday 1 January (New Year’s Day)
The free storage is in addition to the standard complimentary 24 hour storage period that Qantas offer on all shipments. For example, if a shipment arrives on Friday 24 December, Qantas will store it free of charge on 25 and 26 December, with charges commencing from Tuesday 28 December.
Customer service support
For urgent enquiries, Qantas Customer Service team will be available on 13 12 13 from 08:00 to 16:00 (Sydney time) on all public holidays.
Alternatively, email firstname.lastname@example.org for general enquiries and email@example.com for bookings.
Please note operating hours and charge schedules for Menzies Aviation Cargo Terminals will remain unchanged for the Christmas and New Year periods. For specific service requests outside of normal operating hours, please contact the Customer Service team at the respective Cargo Terminal and location.
Free Storage Requests
Menzies prefer to deal with individual forwarders for exceptional handling requests. Menzies has not varied its operating hours and we do this as we are aware some forwarders operate over Christmas and some do not. Those that do not operate and seek specific requests are welcome to speak with local ports for special arrangements.
Disclaimer – the information is sourced and transcribed from CTOs Notices, applicable as at 16 December 2021. All due care has been taken in providing the information for members, 1 Logistics take no responsibility for errors or omissions.